Electron Mec and Visiorobotics believe in supporting customers through every stage—from the first consultation to maintenance and upgrades. Their strength lies in providing reliable assistance and quick responses whenever needed.
Electron Mec: Innovation Mediators
“Electron Mec’s mission is to connect suppliers and end users, ensuring smooth communication and collaboration,” explains Luigi Calligarich.
“First and foremost, we must stay up to date with technological advancements, assess material quality, performance and reliability. We also need to ensure that different machines work together seamlessly. But technical expertise alone isn’t enough—it must be effectively transmitted to our customers.”
Experience and Expertise in Communication
For over half a century, patience, dialogue, and support have been at the heart of Electron Mec. “We work with high-value technologies imported from all around the globe, so it’s essential that end users fully understand its features and potential. To maximize performance, manufacturers and end users must be on the same page. However, software design and approach often vary between companies. This is where Electron Mec plays a key role,“ notes Calligarich.
He continues, “Take, for example, the differences between Eastern and Western ways of working. While technical understanding is universal, communication styles can vary greatly. Misinterpretations and cultural habits can make problem-solving ineffective or even stressful. Even something as simple as user manuals differs significantly across Asian, American, and European markets. Our 50 years of experience in interpreting and managing these interactions often makes a real difference.“
Visiorobotics: Availability and Transparency
“Supporting our customers step by step is at the heart of our philosophy,“ says Sofia Maurina. “Whether they are new clients or long-standing partners, we have made transparency our hallmark. We believe in dedicated consulting, intellectual honesty, availability, and open dialogue. This is how we ensure the best possible support for those who turn to Visiorobotics.“
Professionalism and Know-How at the Customer’s Service
The company’s expertise and the trust its technicians have earned over the years make it a true industry reference. The long-standing loyalty of major sector players is proof of this.
“They know they can rely on us for effective and proactive support,“ Maurina explains. “Clients come to us for pre-installation support, training, on-site assistance, or even last-minute clarifications. The same goes for repeat customers—whether remotely or in person, they know we’re available. No need to open a ticket or deal with long wait times: our strength lies in providing fast and efficient support. Whether it’s through a computer, phone, on-site visit, or messaging apps, our priority is being there for them.“
Continuity is also key. Clients know they will always deal with the same person—a direct contact who understands their company’s structure, needs, and challenges. If a specialized opinion is required, their contact person will involve an expert while maintaining their role as the main point of communication.
This approach leads to quick, effective results.
After all, truly supporting the customer means offering fast and precise solutions. That’s why Visiorobotics technicians are always focused on solving problems.
“We fully understand that speed is essential. As technicians, we make the issue our main focus. And this is only possible when trust and transparency are established. Earning and maintaining that trust is something we value deeply,” Maurina emphasizes. “We work as a team with our clients. It’s in everyone’s best interest to ensure everything runs smoothly. Thanks to the trust and respect we build, we speak the same language, listen to every idea, develop tailored solutions, and stand by them every step of the way.“
